An interesting piece in the NY Times crossed my screen the other day with direct relationship to many of our clients in the healthcare field. Several high-end hospitals have started offering online service in patient's rooms.
The service allows not only web browsing but the ability for patients to order medical supplies and other items directly to their room. Think about the patient who forgot a comfy pair of slippers at home.
The wow factor is certainly there but will patients burdened with an illness really be inclined to surf the web? And what the heck will this do to Hospital sites if it catches on?
Will we be designing portals to help patients research procedures from their hospital beds? Or will e-commerce functions become more important in hospital/healthcare design?
Intriguing questions with no answers at the moment.
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